AndHow Web Radio's "Need to Know Basis" Windows Media F.A.Q.

Click on a phonograph to listen!

  • --AndHow Web Radio encodes and web casts in a format that both modem users and cable/DSL/broadband users can access.  For modem users it will mean using up to 42Kbps @ times.  This is to insure the sound quality of the shows.

  • --You can fast forward to all of the shows @ AndHow Web Radio by clicking on the fast forward button on the AndHow Radio Tuner or your Windows Media Player.  In WMP 7.1 and above, a play list will appear on the right of the player (in default mode) and you can click on a show you would like to access.

  • --If one shows ends (at the end of a show or on a unrecoverable error) another show will automatically begin.  All AndHow Radio Tuners are configured to run a playlist of all relative shows in our show schedule.   

Why are there stops or gaps while listening to AndHow Web Radio?
Poor sound quality, excessive buffering, and/or delays in connectivity are usually caused by bandwidth constraints experienced by your ISP, depending upon the quality of the Internet connectivity and the bandwidth limitations to which your ISP is subject.

If you are accessing AndHow Web Radio through a LAN (Local Area Network), you may experience similar problems as a result of the number of users and/or PCs on your LAN. This condition is almost always temporary, and if you try back later, you will usually experience better results.

You may also experience these types of problems when your computer's resources are limited. Try not to run other applications while accessing streaming media.
Why does my audio sound too fast, too slow, scratchy, or distorted?
If the audio sounds too fast, too slow, too scratchy, or distorted, try changing the Performance settings in your Player.
  • Select Options from the View menu.
  • Click on Streaming Media (Windows Media).
  • Click Change.
  • Increase the buffer to 12 seconds.
  • Click OK to accept the change.
  • Click OK again.
Are you behind a firewall?
If you access the Internet through a proxy server (through a firewall) you will need to make the following changes:

Windows Media Player Configuration

  • Click on View, which is located on the Windows Media Player toolbar.
  • Select Options.
  • Click on the Advanced tab
  • Make sure Streaming Media (Windows Media) is highlighted.
  • Click Streaming Media (Windows Media) to highlight
  • Click the Change.. button.
  • Verify that at the bottom of the page the HTTP option is checked.
  • If you already know that your Web browser is configured to use a Web proxy, select the option labeled Use Browser Settings. If you know the proxy address and port number follow the directions directly below:
  • Select Use Proxy.
  • Click the Configure Proxy Settings button.
  • Insert the proxy address and insert the correct port number, either 80 or 8080.
  • Click OK.
  • Click OK to return to the Advance Options dialog box.
  • Click OK to return to the Windows Media Player.
  • Click OK.

How do I configure Netscape Navigator to run Windows Media on a PC?

  • Click Edit, located on your Netscape toolbar.
  • Select Preferences.
  • Click the word Advanced. Make sure Advanced is highlighted.
  • Enable the following options in the Advanced category by checking the boxes next to them:
    • Automatically load images
    • Enable Java
    • Enable JavaScript
    • Java Script for Mail and News
    • Enable style sheets
  • In the Cookies category, select Accept all cookies.
  • Click the + sign to the left of the Advanced category.
  • Select Cache under Advanced.
    • Click the Clear Memory Cache and Clear Disk Cache buttons. (Click OK after each button.)
    • Under the Document in cache is compared to document on network category, select Every time.
  • Click OK.
  • Click the Reload icon on the toolbar and try the broadcast again
How do I configure Internet Explorer (IE5.0+) to run Windows Media on a PC?
  • Click on Tools, located on the IE 5 toolbar.
  • Select Internet Options.
  • Click the Security Tab.
  • Click on the Custom Level button.
  • Configure the six categories by following the directions below:
    • Active X Controls and Plug-ins - Enable Download signed ActiveX, Run ActiveX controls and plug-ins, and Script ActiveX controls marked safe for scripting
    • Cookies - Enable both options in this category
    • Downloads - Enable File Download
    • Miscellaneous - Set Software Channel to Medium
    • Scripting - Enable all options in this category
    • Skip the last category
  • Click OK.
  • Click the Advanced Tab.
  • Locate the Browsing category.
  • Check the following option:
    • Disable script debugging.
  • Uncheck the following options:
    • Display a notification about every script error.
    • Reuse windows for launching shortcuts.
  • Click Apply.
  • Select the General Tab.
  • Click the Settings button (button is located in the Temporary Internet Files category).
  • Click the option marked - Every visit to the page.
  • Click OK.
  • Click the Delete Files button (button is located in the Temporary Internet Files category).
  • Click OK.
  • Click the Apply button located at the bottom.
  • Click OK.
  • Click the Refresh icon on the Tool bar and try the broadcast again.
How do I install Windows Media Player?
  • To download the Windows Media Player for a PC, go to:

    http://www.microsoft.com/Windows/mediaplayer/en/default.asp

  •  
  • Click the Download Media Player button.
  • Click the download page button.
  • Select the version from the drop-down box that corresponds to your Operating System, then click on the Download Now button. Note: Do not select any version labeled BETA.
  • Select the language version from the drop-down box and then click on the Download Now button.
  • In the File Download dialog box, select Save this program to disk, and then click OK.
  • You are now presented with a Save As window (if you are not experienced at downloading software, the best place to put files is on the Desktop.)
  • Be sure to save the file on the Desktop and do not change the name of the file.
  • Once you have established where the file is being saved, click the Save button. Depending on your modem speed the download time may vary. Take note of the file name as you will need to reference the file once download is complete.
  • Once the download is complete, you are ready to install the player. Close all applications before proceeding with the player installation.
  • The file you saved is located on your desktop, look for the file and double click it to activate the installation.
  • When the security warning appears, click Yes to continue installing.
  • The program will display an End User License Agreement, click Yes if you agree to comply.
  • After installing the initial program files, specify your Internet connection speed. Choose between 14.4K, 19.2K, 28.8K, 56KModem/ISDN, 112K Modem/Dual-ISDN, T1/LAN, or Unknown/Other. If you do not know your connection speed, ask your network administrator or refer to your modem documentation.
  • Click OK.
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